We are proud to have been awarded the Patient Partnership Quality Mark (PPQM)
by the Royal College of Chiropractors.
The PPQM is a nationally recognised award that highlights excellence in patient-centred care. It is granted to clinics that can demonstrate a strong commitment to working in partnership with patients, ensuring their needs, preferences, and experiences are central to every stage of their care.
Achieving this award means our clinic has met rigorous standards across several key areas, including:
- Clear and effective communication
- Supporting patients to make informed decisions about their care
- Providing a welcoming, safe and respectful environment
- Encouraging patient feedback and continuously improving our services
For our patients, this recognition provides reassurance that you are receiving care from a clinic that prioritises transparency, collaboration, and the highest professional standards.
We are committed to maintaining and building upon these standards, ensuring that every patient receives the best possible experience and outcomes from their care with us.
What Happens Next?
Whether you are a new or existing patient, our commitment remains the same:
- You will be listened to and your concerns taken seriously.
- Your treatment options will be clearly explained.
- You will be supported in making informed decisions about your care.
- You will receive care in a professional, respectful, and welcoming environment.
If you would like to find out more or book an appointment, please contact our team — we are always happy to help.
Frequently Asked Questions
What is the Patient Partnership Quality Mark (PPQM)?
The PPQM is an award developed by the Royal College of Chiropractors to recognise clinics that demonstrate excellence in patient-centred care and strong patient-practitioner partnerships.
What does this mean for me as a patient?
It means you can expect to be fully involved in decisions about your care, receive clear explanations, and be treated with respect in a supportive and professional environment.
How is the award assessed?
Clinics are assessed against a set of defined standards, which include patient communication, consent, feedback processes, and overall patient experience.
Does this change how I receive treatment?
Our approach has always been focused on patient-centred care. This award formally recognises those standards and our ongoing commitment to maintaining them.
Can I provide feedback about my experience?
Yes — we actively encourage feedback from our patients. Your input helps us to continually improve and ensure we are delivering the highest quality of care.